Privacy Policy

We collect information that helps us provide you with reliable residential heating, ventilation, and air conditioning services. This includes:

• Contact Information: Your name, residential service address, email address, and phone number when you fill out an online service request form.
• Service History & Home Data: Information about your home's square footage, existing HVAC equipment, system age, and past maintenance records.
• Payment Details: Credit card or bank account information processed securely through our verified, third-party payment processors when you pay an invoice or sign up for a membership plan. We do not store raw financial data on our website servers.

We use your information strictly to operate our business and serve your home comfort needs. Specifically, we use it to:

• Schedule, dispatch, and confirm residential service appointments.
• Generate accurate estimates, service invoices, and equipment replacement options.
• Administer our multi-tier maintenance membership plans.
• Send you critical automated transaction notices, such as booking confirmations, digital invoices, and "technician on the way" alerts.

If you provide your mobile phone number on our website contact forms, you explicitly consent to receive transactional text messages and phone calls from Specialized HVAC regarding your service requests and appointments.

• SMS Compliance (TCPA): We strictly follow federal Telephone Consumer Protection Act rules. Mobile donor information and consent for text messaging will never be shared or sold to third-party companies or affiliates for marketing purposes.
• Opt-Out: You can reply "STOP" to any text message we send at any time to opt-out of mobile communications.

We do not sell, rent, or trade your personal information to outside marketers. We only share your data with trusted partners necessary to complete your services, such as:

• Field CRM & Dispatch Platforms: Software used by our office and field technicians to manage scheduling, dispatch maps, and text notifications.
• Financing Providers: If you choose to finance a new residential system upgrade, we will securely route your information to our secondary consumer financing partners at your explicit request.
• Legal Authorities: We will only disclose information if required to do so by federal or Utah state law, or in response to a valid legal subpoena.

In compliance with the Utah Artificial Intelligence Policy Act, we disclose that our website may utilize automated interactive tools, web administrative assistants, or AI-driven plugins to help streamline initial customer service requests, answer basic questions, or format web terms. These digital tools do not make final credit, financing, or binding physical service contract determinations without human oversight from our office staff.

No. Our services are strictly intended for residential homeowners and adults. We do not knowingly solicit or collect data from anyone under the age of 13. If we discover we have inadvertently collected information from a minor, we will delete it immediately.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us directly:

• Business Name: Specialized HVAC
• Email Address: Office@specialized-hvac.com
• Location: Utah, US